Guarantees

 

WE PROVIDE A GUARANTEE OF QUALITY FOR SHOWER ENCLOSURES, SHOWER TRAYS AND ANCILLARY EQUIPMENT.

Our Guarantee applies against any manufacturing defects and is offered on all products provided they have been used in the manner they were intended. It does not apply to any products that have been misused or abused in anyway. Products must be installed and cared for in line with fitting instructions and local water bylaws. The guarantee only covers products in domestic use by the consumer.
In the unlikely event that as a result of a manufacturing defect, the product fails within the guarantee period, we offer a free replacement or replacement part/s (or nearest equivalent). Liability is limited to individual products and does not cover consequential loss or damage.


The period of guarantee is as follows:
1. Lifetime guarantee for all shower trays and wetroom floor formers, with the exception of the Tern tray which has a 5 year guarantee.
2. Lifetime guarantee for all shower doors, enclosures and cubicles.
3. Other ancillary products are covered by the terms of the manufacturers guarantee, some of which are more than 1 year, and may require the completion of a registration form.


The guarantee is not transferable, in that it applies to the original purchaser of the product.
Please note that the guarantee does not cover general wear and tear and it applies to UK and Republic of Ireland only.

 

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